Global IT Service Delivery Manager

OverviewJoin to apply for the

Global IT Service Delivery Manager

role at

PZ Cussons .

PZ Cussons is a FTSE250 listed consumer goods business, headquartered in Manchester, UK. We employ around 2,600 people across our operations in Europe, North America, Asia-Pacific and Africa. Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Childs Farm, Cussons Baby, Imperial Leather, Morning Fresh, Original Source, Premier, Sanctuary Spa and St. Tropez.

Sustainability and the wellbeing of our employees and communities everywhere are at the heart of our business model and strategy, and captured by our purpose:

For everyone, for life, for good .

If you want to join a business in transformation with exciting growth plans and the opportunity to work flexibly and finish at 1pm every Friday, apply to work for us today.

Position detailsJob Title: Global IT Service Delivery ManagerLocation: ManchesterContract Type: Permanent

The RoleThe Global IT Service Delivery Manager will be responsible for overseeing all IT services across our global operations. This role will manage regional Service Delivery Managers (SDMs) to ensure the seamless delivery of IT services, maintaining strong business and supplier relationships. The ideal candidate will possess extensive experience in IT service management, exceptional leadership skills, and a deep understanding of the FMCG industry. The role will also require close collaboration with the Global Vendor Manager to ensure effective vendor management and service delivery optimization.

Key Responsibilities

Lead and manage a team of regional Service Delivery Managers (SDMs) to ensure consistent and high-quality IT service delivery across all regions

Develop and implement global IT service delivery strategies, policies, and procedures in alignment with company objectives

Foster a collaborative and high-performance culture within the IT service delivery team

Oversee the delivery of IT services, ensuring they meet business requirements and service level agreements (SLAs)

Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions as necessary

Ensure the integration and alignment of IT services with business processes and goals

Serve as the primary point of contact for IT service-related issues and escalations, ensuring effective communication and resolution

Build and maintain strong relationships with key business stakeholders, understanding their needs and ensuring IT services support business objectives

Facilitate regular meetings with business leaders to review service performance and gather feedback for continuous improvement

Partner with business leaders to understand their strategic goals and objectives, ensuring IT services are aligned to support these goals

Proactively identify opportunities where IT can add value to the business and drive initiatives to capitalize on these opportunities

Work closely with the Global Vendor Manager to manage relationships with external IT service providers and suppliers, ensuring they deliver services in accordance with contractual obligations

Collaborate with the Global Vendor Manager to negotiate contracts, SLAs, and other agreements with IT service providers to ensure optimal service delivery and cost-effectiveness

Conduct regular performance reviews with suppliers, addressing any issues and driving continuous improvement

Identify opportunities for process improvements, cost savings, and service enhancements

Stay current with industry trends, emerging technologies, and best practices in IT service management

Lead initiatives to implement new technologies and methodologies that enhance service delivery and business value

Participate in the Project Management process as the overall Service Owner to ensure changes to services are implemented successfully

Work closely with project teams to ensure service delivery requirements are incorporated into project plans

Oversee the transition of projects from implementation to operational status, ensuring a smooth handover and continuity of service

Manage Service Transition to ensure new services and changes are smoothly transitioned into operational support

Develop and implement transition plans, ensuring all operational readiness criteria are met

Monitor and evaluate the effectiveness of service transitions, making adjustments as needed to improve future transitions

Qualifications

Degree educated or equivalent in Information Technology, Computer Science, Business Administration

Proven experience in IT service delivery management, with a significant portion in a global or regional role within the FMCG industry

Strong leadership skills with a track record of managing and developing high-performing teams

Excellent understanding of ITIL or other IT service management frameworks

Exceptional communication, negotiation, and interpersonal skills

Demonstrated ability to build and maintain effective business and supplier relationships

Strong analytical and problem-solving skills, with a focus on delivering results

Experience in managing budgets and financial aspects of IT service delivery

Equal OpportunitiesAt PZ Cussons, we value diversity and make sure everyone feels included. We want our team to reflect society and our global customers. We welcome applicants from all backgrounds and your unique perspective helps us develop brands and create new products for our consumers.

Please note that we are not able to offer visa sponsorship or assist with relocation support for this role. Applicants must have the right to work in the country where this role is located before applying.

If you need extra support during this process, please inform us so that we can accommodate your needs appropriately. It is important to us that all candidates feel recognised and have a good experience with PZ Cussons as part of our commitment to inclusivity.

ClosingPZ Cussons is big enough to make your mark, small enough to make it yours.

Apply to join ..... full job details .....