Field IT Service Desk Engineer

Job descriptionAbout UsCreative Networks is an established and long-standing MSP.Join a rapidly growing Managed IT Services provider offering exceptional professional development opportunities, free training, a relaxed working environment, and friendly, people-focused culture.Enjoying strong, sustainable growth and guided by an accomplished and highly experienced leadership team, Creative Networks is the perfect place to grow your career and make a real impact on a dynamic and continually evolving business.Job DescriptionWe are looking for a Support Engineer who has experience on working on site to join us in supporting key clients around the UK. You will be working on the Service Desk and on-site.The role will suit someone who has been in 1st Line Support for several years and is looking to take the next step.The ideal candidate will have a strong Desktop Support background and be keen to grow with us. This role will be a 70% Field / 30% Help desk split. Attention to detail is essential.Key Skills and ExperienceThe successful candidate must be able to demonstrate the following key skills and experience:Excellent communication skills, both verbal and written.Operates well unsupervised.Takes ownership willingly.Able to remain calm under pressure.Manages customer’s expectations effectively.Can explain highly complex technical issues in “lay-man’s” terms.Proficient fault-finder and problem solver.Flexible and adaptable to changing environments.Is proactively innovative.Is logical in approach.Takes a long-term view.Is helpful, fair and demonstrates a “give and take” attitude.Demonstrates mutual respect for own and other team members.Demonstrate strong technical and personal leadership to colleagues.Strong customer service focus and strives to deliver service excellence.Solid experience of 1st Line Support.Exceptional understanding of PC Hardware and Operating Systems.Microsoft 365 / G Suite experience.Active Directory, Group Policy, DHCP and DNS, Print and File Services.Backup technologies (Veeam, Acronis, etc).Windows Server 2008 and onwards.Understanding of Networking principles.Understanding of VOIP Telephony.Main Duties and ResponsibilitiesProvide 1st and 2nd Line IT Support.Monitor Network and Server Infrastructure.Taking phone calls on the Service Desk, handling service portal tickets and emails.Provide remote and on-site IT Support where required.Respond to system failures in a timely manner.Create and maintain procedures for new and existing processes.Troubleshooting customer technical faults and driving fault resolutionProvide Project Management and Support.To assume a lead role in the analysis, diagnosis, escalation, execution, and resolution of incidents and problems affecting the customer base.Identify trends in Service Desk calls and where appropriate perform root cause analysis.Client service management and relationship building.In return, we offerThis is an exceptional opportunity for anyone willing to take on the challenge and develop their IT career.Attractive salary and benefits packages– we offer an attractive salary package.Training and development.Friendly culture– casual dress policy and breakout facilities with a pool table and American Diner.Normal office hours Monday to Friday.Free tea and coffee.Free Parking and simple, easy transport links via bus, train, or Metrolink.Job Types: Full-time, PermanentSalary: £25,000 – £30,000 Per ..... full job details .....