Global Account Manager

Global Account Manager

1-Year Fixed-Term Contract (Maternity Cover)

Location: Hybrid - Brighton (minimum two days per week in the office)
Salary: Up to -55,000 per annum + performance-related bonus

We''re looking for an experienced Global Account Manager to join a growing international healthcare business on a 12-month fixed-term contract covering maternity leave.

This is an excellent opportunity for someone with experience managing large international clients within healthcare, insurance or a similar commercial environment. You''ll take ownership of a portfolio of key accounts, ensuring long-term client relationships are maintained while identifying opportunities for growth and delivering an exceptional customer experience.

As Global Account Manager, you''ll be responsible for managing a portfolio of international private medical insurers and multinational corporate clients. Working closely with internal teams and senior client stakeholders, you''ll ensure contracts are renewed successfully, service levels are consistently achieved and clients continue to receive outstanding support.

Key responsibilities include:

• Managing and developing relationships with a portfolio of international healthcare and corporate clients.

• Leading the contract renewal process, ensuring agreements are completed on time and commercially beneficial.

• Monitoring service delivery against agreed service levels and contractual commitments.

• Developing account plans to support client retention and business growth.

• Preparing and presenting regular client performance reports.

• Acting as the main point of contact for day-to-day client queries and issue resolution.

• Identifying opportunities to strengthen client relationships and increase account value.

• Working collaboratively with internal teams to deliver a high-quality customer experience.

• Monitoring account performance, profitability and commercial opportunities.

• Reporting on account progress, risks and opportunities to senior management.

We''re looking for someone who can build trusted relationships, communicate confidently with senior stakeholders and manage multiple priorities in a fast-paced commercial environment.

You''ll ideally have:

• Experience managing key accounts within healthcare, medical insurance, virtual healthcare, pharmaceutical or similar sectors.

• A proven track record of managing high-value corporate accounts and contract renewals.

• Strong commercial awareness with an understanding of the healthcare or insurance market.

• Experience supporting international clients across multiple regions.

• Excellent communication, presentation and relationship-building skills.

• Strong organisational and time management abilities.

• Confidence analysing data and producing client reports.

• Good knowledge of Microsoft Office and the ability to learn new systems quickly.

• Experience managing client escalations and resolving issues effectively.

• The ability to work independently while collaborating with cross-functional teams.

• Salary up to -55,000 per annum.

• Performance-related bonus.

• Hybrid working.

• Private medical insurance.

• Generous employer pension contribution.

• Life assurance.

• Employee Assistance Programme.

• 25 days'' annual leave plus bank holidays.

• Enhanced family-friendly policies.

• Study leave and ongoing training and development.

• Cycle to Work scheme.

• Electric vehicle salary sacrifice scheme.

• Employee referral scheme.

• Company equipment provided.

• Paid volunteering day each year.

• Regular company social events.