Customer Account Manager

Morgan McKinley is looking for an experienced Customer Services - Customer Retention Manager with proven Customer Service and Account Management experience to work for a well established company based just outside of Horsham, West Sussex. This is a varied Customer Account Management role which will service clients, customer relationship management, support operations and monitor product and customer feedback.

Salary: up to -55K dependent on experience

Location: Hybrid working - outskirts of Horsham

Customer Account Manager duties:

• Provide regular updates on overall customer satisfaction
• Work closely with other teams to ensure customer are receiving the level of service required and monitor customer enquiries
• Organise and lead Customer Success initiatives
• Build relationships with stakeholders
• Monitor and maintain client accounts

Skills and experience:

• Proven Customer Success / Account Manager / Customer Service Management experience, ideally working within the Healthcare or Tech Solutions sector
• Excellent relationship building skills
• Attention to detail and good communicator