General Manager - Speciality Coffee House & Grab & Go Concept

General Manager - MINCKA

Location:

Haywards Heath, West Sussex

Salary:

£35,000 - £45,000 per annum (depending on experience)

Contract:

Full-time, permanent

About Us

MINCKA is a coffee shop obsessed with world-class standards. We serve some of the best coffee in the UK, consistently. But it''s not just about coffee. It''s about community. We''ve built a space where people feel at home, whether they''re meeting a friend, running a business meeting, or getting deep work done on their laptop. It''s a social hub, fuelled by coffee and connection.

We are seeking an exceptional General Manager with the operational discipline, leadership drive, and commercial mindset to transform performance.

This is not a role for someone who simply runs a rota and keeps the shop tidy. This is an opportunity to take ownership of a high-performing hospitality business, drive growth, and deliver results that stand out across the UK coffee sector.

The Role

As General Manager, you will have full accountability for the daily operation, financial performance, and culture of MINCKA. You will be the driving force behind efficiency, profitability, and consistent excellence.

Your responsibilities will include:

Financial Performance - Controlling costs, maximising revenue streams, and delivering ambitious profit targetsStock Management - Implementing elite systems to eliminate waste, track usage, and ensure complete accountabilityLabour Efficiency - Building lean, high-performing rotas that balance cost control with exceptional guest serviceRevenue Growth - Leading upselling, cross-selling, and internal marketing initiatives to increase daily salesLeadership and Culture - Inspiring your team to embrace accountability, results, and continuous improvementOperational Excellence - Maintaining flawless standards in service, cleanliness, compliance, and guest experience

Requirements

We are looking for a results-driven operator who thrives in a high-performance environment. You will need:

Proven management experience in hospitality (cafés, bars, restaurants, hotels, or clubs)A commercial mindset with evidence of driving sales and improving profitabilityExceptional stock and labour management skills, with a track record of reducing waste and increasing efficiencyThe ability to lead and motivate a team through clear standards, accountability, and consistent coachingRelentless attention to detail, discipline in execution, and pride in high performance

Coffee-specific experience is not required. We value strong operational leaders who can deliver results in any hospitality setting.

Benefits

Competitive salary of £35,000 - £45,000, depending on experienceA performance-led environment where results are recognised and rewardedThe autonomy and responsibility to treat the business as your ownThe opportunity to lead a brand with ambition, high standards, and a clear vision for growthA career-defining challenge: to push MINCKA to a stage in-which we''re ready for our second locationBonus: Personal Training membership worth £5,000 at our sister business, Madisons ..... full job details .....