General Manager

General Manager - Bristol AirportLocation: Bristol AirportHours: 40 hours per week, 5 in 7Salary: CompetitiveReporting to: Customer Service DirectorRed Sky is recruiting on behalf of our client for an experienced General Manager to lead operations at Bristol Airport. The role requires a strong, strategic leader with a minimum of 5 years of people management experience at General Manager level, ideally in a high-pressure, customer-focused environment. Role PurposeTo oversee the effective and profitable delivery of services at Bristol Airport, with a focus on customer excellence and strong operational control. The General Manager will lead both PRM and Cobus operations in line with strategic business objectives, maintain relationships with key stakeholders, and ensure compliance with all service level agreements and standards. Key ResponsibilitiesOperational Provide 24/7 on-call support for operational issues, including threat assessment and incident response. Maintain effective shift patterns and ensure adequate staffing levels. Monitor service quality and take corrective action where standards fall short. Uphold the company''s image across uniforms, vehicles, and all public interactions. Cover shifts for direct reports when required. Be proficient in company systems (AvTech, Power BI, Microsoft Office). Resolve passenger and customer complaints efficiently. Ensure all operational equipment is functional and deployed. Engagement Build and maintain strong ..... full job details .....