General Manager

Overview

WELCOME TO HOUSE BELFAST. Set in the heart of the Queen’s Quarter, House Belfast is a boutique hotel full of character, style, and personality. With 31 bedrooms, a buzzing bar and restaurant, and a much-loved event space, House Belfast is known as much for its vibrant social scene as it is for its warm Northern Irish hospitality. We’re now on the lookout for an experienced

General Manager

to lead the team and write the next chapter in the story of one of Belfast’s most stylish spots.Responsibilities

Provide overall leadership and direction for the hotel, ensuring every department (front office, housekeeping, FandB, and maintenance) is aligned with guest satisfaction and commercial goals.Take full accountability for the financial success of the hotel, overseeing budgets, forecasting, revenue strategy, and cost control.Drive business performance through effective sales and marketing initiatives, building strong relationships with corporate and leisure partners in Belfast and beyond.Lead, inspire, and develop your team, creating a culture that embraces RBH values, high performance, and outstanding guest service.Champion a guest-centric culture, ensuring every experience at House Belfast reflects warmth, quality, and attention to detail.Act as the brand ambassador for House Belfast, representing the hotel at networking events, in the community, and with stakeholders.Oversee health, safety, and compliance across the property, ensuring a safe and welcoming environment for guests and team members.Provide regular performance reports to RBH senior management, highlighting achievements, challenges, and opportunities for growth.What We’re Looking For

Proven track record as a General Manager or senior hotel leader, ideally within boutique or lifestyle hotels.Strong commercial acumen with the ability to manage budgets, maximise revenue, and deliver sustained profitability.A people-first leader with the ability to inspire, engage, and retain talent while building a positive workplace culture.A natural communicator who can build strong relationships with guests, the local community, and key stakeholders.Passion for hospitality and an eye for detail, ensuring the highest standards of service, presentation, and guest experience.Experience in developing and executing strategic plans that drive both short-term success and long-term growth.Ability to adapt and thrive in a fast-paced environment, making confident decisions and solving problems quickly.Our Recruitment Process

At RBH, recruitment is a two-way process. It’s important that we find the right fit for you as it is for us. You may first be invited to an initial Teams call with a member of our Talent Acquisition team to explore your experience and career aspirations. From there, you’ll be guided through the next steps, which include a Teams interview with our Operations Director, followed by an in-person interview and an opportunity to see the hotel in action. We aim to make the process engaging, transparent, and supportive, so you feel confident in choosing a future with RBH.Our Benefits

You will have access to a benefits package we believe truly works for our people:Discounted hotel room rates for you and your friends and familyAn additional day’s leave for your birthdayEnhanced Maternity, adoption and shared parental leaveCourse Sponsorship30% FandB discount at RBH hotelsRefer a Friend scheme (earn £250 for each referral up to 5 referrals)Flexible working arrangementsWagestream – choose how and when you get paidLife InsuranceEmployee Assistance ProgrammeSocial and wellness events and activities all year roundFree meals on duty saving you over £1000 per yearAnd much much more!Equal Opportunities

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.Seniority level

DirectorEmployment type

Full-timeJob function

Management and ..... full job details .....