General Manager

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General Manager

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One RetailOverview

General Manager – Grind (Compass Group, Waterloo Station)At the heart of One Retail, our mission is to enhance every customer experience through exceptional service, offers, and partnerships with leading brands. As Unit Manager, you’ll run the day-to-day operations, inspire a great team and deliver exceptional service in a fast-paced, high-volume coffee environment. You’ll take ownership of sales, budgets, and KPIs while driving a positive, motivated culture that lives the Grind and Compass values.Responsibilities

Lead the day-to-day operations of a high-volume restaurant in line with Grind and Compass standardsEnsure the team delivers exceptional customer service and consistently exceeds guest expectationsManage, inspire, and develop a team of up to 30–45 employeesCreate and manage weekly rotas in line with payroll and business needsMonitor and analyse PandL performance, budgets, and KPIs, implementing strategies to drive growthRecruit, onboard, and train new employees, ensuring ongoing staff development and engagementDeliver regular team briefings and ensure effective communication across all rolesMaintain a strong, positive culture that motivates staff and improves retentionUphold all compliance, health and safety, and operational standards set by Grind and Compass GroupQualifications and requirements

Proven experience in a management role within hospitality, retail, or coffee operations (minimum 2 years)Strong leadership skills with the ability to manage large teams in a fast-paced environmentExcellent communication and interpersonal skillsCommercial acumen, with experience managing budgets, rotas, and KPIsA hands-on leader who thrives under pressure and leads by examplePassion for hospitality, customer service, and sustainabilityAs part of Compass you''ll help to feed people, fuel progress and forge connections in around 6,000 venues. We offer competitive pay, great perks, and opportunities for learning and development at one of the UK''s largest businesses. We are committed to fostering an environment where everyone can be themselves at work and have equal opportunities to advance in their careers.Job details

Employment type: Full-time | Seniority level: Mid-Senior level | Industry: ..... full job details .....