General Manager

# General Manager - Authentic Italian Coffee Shop and Deli

Location:

London, W6 9TN

Department:

Management

Employment Type:

Full-time

Salary:

£40,000 - £45,000 per annum

Start Date:

Immediate

About the OpportunityWe are seeking an experienced and passionate General Manager to lead our authentic Italian coffee shop and deli. This is an exciting opportunity for a dynamic leader who shares our love for exceptional coffee, traditional Italian cuisine, and outstanding customer service.

What You''ll DoOperations Management

Oversee daily operations of both coffee shop and deli services.

Manage inventory, stock levels, and supplier relationships.

Create and update pricing strategies, menus, and promotional campaigns.

Handle administrative tasks including invoicing, payroll preparation, and supplier payments.

Team Leadership

Recruit, train, and manage a team of passionate staff members.

Create staff schedules and manage rotas efficiently.

Foster a positive work environment that reflects our Italian hospitality values.

Customer Experience

Ensure exceptional customer service standards across all touchpoints.

Manage table service operations and deli counter service.

Maintain high-quality food and product displays.

Handle customer feedback and continuously improve service quality.

Quality and Compliance

Monitor food safety and hygiene standards.

Ensure product quality and presentation meet our authentic Italian standards.

Manage compliance with health and safety regulations.

What We''re Looking ForEssential Requirements

Languages:

Fluent in both English and Italian (advanced level required).

Experience:

Proven management experience in hospitality, food service, or retail.

Skills:

Strong organizational, communication, and leadership abilities.

Passion:

Genuine enthusiasm for Italian coffee culture and authentic cuisine.

Key Competencies

Financial management and budgeting experience.

Staff management and development skills.

Customer service excellence mindset.

Problem-solving and decision-making abilities.

Attention to detail and quality standards.

What We Offer

Competitive salary: £40,000 - £45,000 annually.

Immediate start available.

Opportunity to work with authentic Italian products and traditions.

Leadership role in a growing business.

Staff discounts and benefits.

Professional development opportunities.

How to ApplyReady to bring your passion for Italian coffee and cuisine to life? We''d love to hear from you! Send your CV and cover letter today.

We are an equal opportunity employer committed to diversity and inclusion.

Join our family and help us share the authentic taste of Italy with our community!

Experience:

Required

Languages:

English – Advanced

Employment:

Full-time

Salary:

£40,000 – £45,000 yearly

Benefits:

Tips, high bonus, staff Discount in store

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