General Manager (BTR) - Allegro Living, Birmingham

General Manager (BTR) - Allegro Living, Birmingham

Savills Birmingham, England, United KingdomPurpose of the RoleOverall responsibility for the delivery and leadership of day-to-day operations on a flagship 603 unit BTR development in Birmingham. Accountable for onsite lettings and property management teams to ensure the successful delivery of services to residents and the client. Responsible for improving efficiency and increasing profits whilst maintaining a market leading resident experience. You will have overall responsibility for the operations and performance of your development. You will be ensuring the smooth running of your site, all statutory HandS requirements are met, leading on sustainability and customer experience initiatives and ensuring that your team engage with residents in a professional and approachable manner.Responsibilities

Staff

Provide induction training for all team members ensure each new team member is provided with a 3 month induction plan, training records and access to learning tools and a mentorCoach, mentor, and develop staff including overseeing new employee onboarding and providing career development planning and opportunitiesEmpower employees to take responsibility for their jobs and goals. Delegate responsibility where requiredLead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planningProvide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessaryComplete regular 121’s with the RSM’s and ensure they are also doing the same with their direct line reportsLead employees to meet and exceed the organisation’s expectations for productivity, quality, continuous improvement, and goal accomplishmentBuild a team within each asset and create a sense of synergy across the portfolio

Leasing

Provide the Portfolio Manager and Client with insight in to the local market, competitors and local demographicLiaise with the Portfolio Manager and Leasing Manager to agree leasing and marketing strategy for the initial let up phase of the development and once the development becomes stabilisedWhere required assist the RSM / Portfolio Manager with the resident journey from enquiry through to move inConduct regular market appraisals and provide the Portfolio Manager / client with feedback regarding pricing strategy etc

Commercial

Ensure all purchasing levels are within authorised limits using nominated suppliers onlyControl all costs within budgeted responsibilities, maintaining records of all spend per propertyEnsure all invoicing for your properties is correct and all financial procedures are adhered toReview daily all outstanding payments and bad debtors report for your propertyTake the lead on bad debt cases, ensuring the Savills accounts team are kept updated and legal processes are instructed as requiredEstablishing and delivering additional income streams where appropriateAnalyse site expenditure and look for ways to gain cost savings where appropriateHold business reviews quarterly with your direct reports to discuss site performance and agree improvements

Property

Conduct weekly building checks within each asset and feedback issues to the RSM to rectifyMaintain excellent working relationships with external contractors and suppliersWork with the Facilities Manager to agree PPM contracts for your developmentBeing the lead within your cluster when it comes to legal action and insurance claimsLiaising with FM on all external and grounds maintenance issuesResponsible for Health and Safety compliance coordination utilising Savills systems; liaising with the Estate managers where requiredMeet regularly with the FM to discuss compliance measures within each propertySchedule and carry out where applicable all statutory training with teamIn the event of any major incident or crisis be available to support team

Customer Service

Creating a best in class community through communication, events and innovationsCoordinating social media activity in conjunction with in house marketing teamBe the first point of contact for your team regarding any complex resident complaints to ensure these are resolved within agreed KPI criteriaEnsure all of your team are providing excellent service to residentsRelentless approach to improving standards and ensuring all the team are focused on delivering against their resident experience KPIsAny other duties that from time to time may be requested of you to satisfy the role.

Skills, Knowledge And Experience

Proven ability to managing a residential development to exceptional standardsStrong customer service ethic / backgroundExperience in managing a team of at least 6 peopleExperience in managing expenditure against budgetUnderstanding HandS compliance and complex building matters is a mustPositive, can do attitudeCommon sense approachAbility to think on their feet and make considered decisionsOutgoing, warm and friendly personalityOrganised, meticulous, tenaciousExcellent written and spoken etiquetteIT literate and Social media savvyStrong financial management skillsARLA – DesirableIOSH - Desirable

Working Hours - 5 over 7 days – 9am – 6pm (flexibility is required)Salary - £55,000 - £60,000 + 20% Discretionary bonus linked to KPIsPlease see our Benefits Booklet for more ..... full job details .....