General Manager

General Manager Brew+Bao Scarborough We re looking for an enthusiastic, experienced and hands-on Venue Manager to lead our fantastic team at Brew+Bao Scarborough. This is an exciting opportunity for someone who thrives in a fast-paced hospitality environment and is passionate about delivering exceptional customer experiences. You ll be responsible for the day-to-day running of the venue, leading and developing the team, driving sales and ensuring the highest operational standards across every aspect of the business. Key Responsibilities Leadership and Team Management Lead, motivate and inspire the venue team to deliver outstanding customer service. Recruit, train and develop team members, identifying future talent within the business. Conduct performance reviews and provide coaching and support where required. Create and manage staff rotas, ensuring labour is allocated efficiently and within budget. Act as a positive role model, maintaining high standards across the venue. Operations Oversee the day-to-day running of the venue, ensuring every shift operates smoothly. Ensure all bookings, including the venue s inn rooms, are managed efficiently. Coordinate all events, ensuring they are planned and communicated effectively across the team. Maintain excellent cellar standards and ensure beer quality is consistently high. Report maintenance issues and equipment faults promptly. Conduct regular venue audits to ensure cleanliness, presentation and operational excellence. ..... full job details .....