Front Office Manager

Citadines Holborn-Covent Garden is seeking an experienced and confident Front Office Manager to become part of our Front Office Team.You will report to the Assistant Residence Manager, overseeing the full Front Office operation, from team leadership to guest satisfaction, ensuring every arrival and departure is seamless and personal.As our Front Office Manager , you will:Lead, motivate and develop the Front Office team to deliver exceptional serviceEnsure every guest feels genuinely welcomed, valued and cared for

tailoring the experience to their needs, travel purpose and plansTake initiative in accommodating the customers needs in a resourceful mannerUndertake and oversee Front Office administrative in accordance with Company standards, procedures and legal obligationsHandle guest queries and complaints effectively, escalating to senior management when neededIdentify and share ideas to continuously improve service standards and operational processesTo be successful in the role of Front Office Manager , we are looking for:Proven supervisory or managerial experience

in a hotel or serviced apartment environmentStrong leadership skills

with the ability to inspire and develop a high-performing teamConfident and

engaging communicator

with a passion for delivering outstanding guest experiencesCompetent with hotel

property management systems

(PMS) and able to adapt quickly to new IT platformsFluent in English; a second language is an advantageThis is your opportunity to be part of our team as a Front Office Manager . We focus on your professional and personal development, and we offer:Travel allowance

to support your daily commute30 days free relocation accommodation

in one of our properties (if moving to London)Exclusive

staff rates

at our European properties, ideal for your own city breaksPERKBOX

subscription from day one, with retail discounts and perksEmployee Assitance Programme ( EAP ) and recognition awardsRefer a Friend

bonusCareer development , valuable on-the-job training, and access to our online learning platformStaff incentives

for team performanceIf you are ready to lead from the front, inspire your team, and create unforgettable guest experiences, apply today and make Citadines Holborn-Covent Garden your next career move.About UsCitadines is a brand of The Ascott Limited.At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.A trusted hospitality company, Ascotts presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences,colivingproperties,hotelsand independent senior living apartments. Ascott''s award-winning hospitality brands includeAscott,Citadines,lyf,Oakwood,Somerset,The Crest Collection,The Unlimited Collection,Fox,Harris,POP!,Preference,Quest,VertuandYello. Through Ascott Star Rewards (ASR), Ascotts loyalty programme, members enjoy exclusive privileges and offers at participating properties.Trading as: Citadines by The Ascott LimitedPrivacy Policy | Personal Data | ..... full job details .....