Front of House Manager

Job Title: Front of House ManagerLocation: Farmer Copleys Farm, PontefractSalary: CompetitiveJob Type: Full-time, PermanentFarmer Copleys is a multi-award-winning Farm Shop, Caf and Events business based in Pontefract, West Yorkshire. On the farm, we grow pumpkins, strawberries, asparagus, rhubarb, raspberries, blackberries, apples and liquorice. We operate seasonal Pick Your Own experiences and in the spring months host our flower fields.On site we have a farm shop, deli, butchery, bakery, cafe, dessertery and production kitchen.The Head of Front of House sets the tone for the entire caf . Leadership, professionalism, and a friendly, welcoming attitude are essential. Success in this role is measured by team performance, operational excellence, and consistently excellent guest experiences.Role Purpose:Lead the front-of-house team to deliver exceptional customer experiences while maintaining high operational standards, professionalism, and the welcoming, cheeky, friendly spirit of Moo Caf .Key Expectations:Leadership and Team Management;Lead by example at all times with professionalism, authority, and approachability.Recruit, Induct, train, and develop staff to ensure a cohesive, motivated, and customer-focused team.Maintain team accountability and resolve conflicts promptly and fairly.Keep morale high, particularly during busy shifts, while ensuring work is completed efficiently.Customer Experience;Ensure every guest receives friendly, proactive, and consistent service.Step ..... full job details .....