Front of House Manager

Job Title: Front of House Manager

Location: Farmer Copleys Farm, Pontefract

Salary: Competitive

Job Type: Full-time, Permanent

Farmer Copleys is a multi-award-winning Farm Shop, Caf- & Events business based in Pontefract, West Yorkshire. On the farm, we grow pumpkins, strawberries, asparagus, rhubarb, raspberries, blackberries, apples and liquorice. We operate seasonal Pick Your Own experiences and in the spring months host our flower fields.

On site we have a farm shop, deli, butchery, bakery, cafe, dessertery and production kitchen.

The Head of Front of House sets the tone for the entire caf-. Leadership, professionalism, and a friendly, welcoming attitude are essential. Success in this role is measured by team performance, operational excellence, and consistently excellent guest experiences.

Role Purpose:

Lead the front-of-house team to deliver exceptional customer experiences while maintaining high operational standards, professionalism, and the welcoming, cheeky, friendly spirit of Moo Caf-.

Key Expectations:

Leadership & Team Management;

• Lead by example at all times with professionalism, authority, and approachability.
• Recruit, Induct, train, and develop staff to ensure a cohesive, motivated, and customer-focused team.
• Maintain team accountability and resolve conflicts promptly and fairly.
• Keep morale high, particularly during busy shifts, while ensuring work is completed efficiently.

Customer Experience;

• Ensure every guest receives friendly, proactive, and consistent service.
• Step in when needed to handle concerns or improve service quality.
• Encourage the team to create a welcoming, positive environment for all guests.

Operational Excellence;

• Manage daily schedules, cleaning routines, and staff hours efficiently.
• Morning meetings with team
• Ensure compliance with health, safety, food safety, and alcohol licensing standards.
• Maintain operational control without compromising the customer experience - welcome and thank every customer where possible.

Professional Standards;

• Always present yourself in a professional manner-appearance, attitude, and communication.
• Maintain high standards of professionalism within the team at all times.
• Represent Moo Caf- positively to staff, guests, and other departments.

Collaboration & Culture;

• Work constructively with other departments to support caf- operations.
• Promote a love of Yorkshire food and hospitality, encouraging the same in the team.
• Foster a positive, welcoming, and "cheeky but trusted" atmosphere - don''t cross the line!

Non-Negotiables:

• Professionalism in leadership and team management at all times.
• Consistency in service standards and operational excellence.
• Clear communication, accountability, and fairness with the team.

Benefits:

• Opportunity to get involved in events
• Company pension
• Great local business with good ethics
• 20% discount in Farm Shop
• Discounted menu prices while on shift

Candidates with the relevant experience or job titles of: Restaurant Manager, Caf- Manager, Floor Manager, Service Manager, FOH Manager, FOH, Head Host/Hostess, may also be considered for this role.