Freight Forwarder

Position: Freight Forwarder / Logistics Coordinator
Location: Office-based (Hybrid available after probation)
Salary: -28,000 - -35,000 (DOE)

Our client, a well-established freight forwarding company, is seeking an experienced Freight Forwarder / Logistics Coordinator to join their operations team.

In this role, you will be responsible for managing international shipments end-to-end, ensuring efficient movement of goods while delivering a high level of customer service.

* Arrange and manage international shipments via air, courier, sea, and road freight.
* Select appropriate carriers, routes, and transit options based on customer requirements.
* Prepare and provide accurate, competitive freight quotations including transport, customs, duties, and surcharges.
* Liaise with overseas agents, carriers, and service providers to ensure smooth cargo movement.
* Act as the main point of contact for customers, handling queries, updates, and service options.
* Monitor shipments end-to-end, providing real-time tracking updates and resolving any delays or disruptions.
* Review and manage key shipping documentation including airway bills, bills of lading, invoices, and packing lists.
* Coordinate with customs brokers to ensure compliant and timely clearance of shipments.
* Maintain accurate records and update internal systems with shipment and cost details.
* Support invoicing processes by providing accurate cost and billing information.

* Experience within freight forwarding, logistics, or supply chain operations.
* Strong understanding of international shipping processes across air, sea, and road freight.
* Ability to prepare freight quotations and calculate costs accurately.
* Knowledge of shipping documentation and customs procedures.
* Strong communication skills with the ability to build customer relationships.
* Highly organised with strong attention to detail and problem-solving ability.
* Confident working in a fast-paced environment managing multiple shipments.
* Knowledge of Incoterms (desirable).
* Familiarity with dangerous goods regulations (IATA / IMDG) (desirable).

* -28,000 - -35,000 (Depending on Experience)
* Full-time, permanent (Monday-Friday, 08:00 - 17:00)
* Hybrid working available after probation
* Annual company bonus
* Salary review
* Onsite parking

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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