Join our Northampton team as a Fraud Customer Service Advisor, where you''ll be the first point of contact for our customers, providing assistance and guidance with empathy and understanding during challenging situations. With a passion for delivering excellent customer service, you''ll help protect our customers from fraudulent activities, ensuring they feel valued and secure. You''ll be placed within a supportive team with excellent mentors who will provide full training and guide you to ensure you have everything you need to succeed in this crucial role at Barclays. For this role you would be expected to work 35hrs per week, working shift patterns between Monday-Sunday 7am-11pm. Successful candidates will undergo a training period which can last up to 8 weeks which will commence May 2025. We ask that you have no holidays during this period to ensure smooth onboarding and training experience. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone.Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.Collaboration with teams across the bank to align and integrate customer care processes.Identification of areas for improvement to provide recommendations for change in customer care processes and provide ..... full job details .....