Franchise Operations Manager - Leading Coffee Business

Operations Manager (Franchise) — MidlandsSalary: £40,000–£50,000 + Car Allowance (TBD) + Progression PathwayWe''re working with one of the UK''s fastest-growing QSR/coffee brands, now over 70 stores nationwide and on track to hit 100 within the next year. With a differentiated food and beverage model, strong brand partnerships, and an ambitious site-opening cadence, the business is looking for an experienced

Operations Manager (Franchise)

to support and scale its West Midlands region.This is a fantastic opportunity for a hands-on, commercially sharp operator with franchise experience to step into a high-impact role—stabilising a growing patch, coaching franchisees, and helping to codify systems for scale. With a clear pathway to

Head of Operations

in the near future, this is a rare chance to grow alongside a dynamic, founder-led brand at pace.Key ResponsibilitiesFranchisee Support and Performance : Act as the first line of operational support for -12–15 West Midlands sites, driving standards, coaching on PandLs, and improving commercial performance.Openings and Growth : Support the rollout of -one new store every four weeks—ensuring on-time, on-standard launches while protecting brand standards.Standards and Compliance : Deliver operational audits, action plans, and brand protection initiatives—partnering with external Food Safety and HandS providers.Systems and Data : Own POS/till functionality across your region and champion data-driven coaching on sales mix, labour, COGS, and waste.Training and Playbooks : Keep manuals up-to-date, deliver ad-hoc training, and create simple, repeatable toolkits to uplevel franchisee capability.Cross-Functional Input : Work closely with Supply Chain, Marketing, and Training to ensure seamless execution of campaigns, NPD, and menu launches.The Ideal CandidateExperienced in

multi-site franchise operations

within QSR, coffee, or retail FandB.Strong

franchisee influencer —able to balance entrepreneurial autonomy with non-negotiable brand standards.Commercially sharp with a strong grasp of

store-level PandL levers

(labour, COGS, waste, throughput).Confident managing

POS systems , menu/inventory workflows, and click and collect/app platforms.Resilient, action-oriented, and comfortable with

rapid growth

and ambiguity.Based in or near the Midlands, with a full UK driving licence and flexibility to travel regularly across the region.If you are interested, please ..... full job details .....