Food and Beverage Supervisor - Leicester Square, London

Responsibilities

Complete orders placed by casino waiting staff promptly, efficiently and to the required standard and in accordance with the company''s accounting and control procedures.

Ensure that at all times a sufficient supply of crockery, cutlery, glassware and utensils is available for use.

Use all equipment correctly and ensure that the work area, machinery and utensils are left clean and tidy at all times.

To provide, and ensure staff provide, outstanding customer service and guest relations at all times

To rectify any customer complaints or deal with any guest queries that may arise whilst on shift.

To assist the management team in completing team appraisals, service reviews and training.

To make recommendations to management on any and all aspects of the Club that could improve guest satisfaction

Assist with administrative tasks when required such as stock ordering and stock taking, managing timekeeping, managing restaurant bookings and enquiries etc.

Exceptional interpersonal skills and able to maintain a positive, appropriate relationship with all guests.

Methodical and attentive to detail.

Ability to promote all areas of the Club and understand departmental specific operations and services to explain and guide the guest during their visit.

Working in a casino like ours is an experience of a lifetime. This is your chance to really make an impact with your career understanding hospitality standards in our casino environment and most of all, representing our renowned service, outstanding customer service skills.

Previous experience in a customer service environment. A team player. Communicate in clear and concise English. High level of personal integrity. Strong work ethic with a passion for exceeding expectations. Respect and appreciation to all. Encourage and contribute towards a culture that supports everyone to be the best that they can be.

You must be aged 18 or above and have the right to work in the UK.

Benefits

Hourly wage + Service Charge + Salary Enhancement From Midnight + Paid overtime

50% off food and beverages in all of our UK venues

Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more

Company Sick Pay

Company Pension

Life Assurance

Refer a friend incentives

Financial advice services

Employee health and wellbeing services

Virtual GP Services

Season Ticket Loans

Employee assistance program: A confidential helpline providing 24/7 advice and counselling

Cycle to work scheme

What We Are Looking For: We are looking for dynamic, buzzing and friendly people who have a passion for food and ..... full job details .....