Fleet Customer Service Advisors

Role: Fleet Customer Services Advisors Location: Brighton Hours: Full-time or Part-time available Positions: 2, one full-time and one part-time Pay: 27,000 per annum, pro rata for part-time An excellent opportunity has arisen for two Fleet Customer Services Advisors to join one of our longstanding clients, an established and growing automotive services business. We have one full-time and one part-time position available, offering an excellent opportunity for experienced customer service professionals who enjoy problem-solving, managing customer relationships and delivering a high standard of service. Benefits:Competitive salary of 27,000 per annumFull-time and part-time opportunities availableFriendly and supportive team environmentVaried customer service and administrative responsibilitiesOpportunity to develop within an established business The Requirements:Previous customer service experience is essentialStrong complaints handling and resolution experienceExcellent written and verbal communication skillsConfident handling challenging customer conversationsStrong organisational skills and attention to detailAbility to prioritise workloads in a busy environmentPrevious automotive, fleet or maintenance experience would be advantageousExperience using CRM or customer management systems desirableProfessional, reliable and proactive approach The Role:Manage customer enquiries via telephone and emailHandle customer complaints professionally and efficientlyRespond to maintenance ..... full job details .....