First Line IT Support (SC)

First Line IT Support (SC) - 11 month contract - Somerset - £150.00 per day Synergize Consulting are now hiring for a First Line IT Support to work at a leading consultancy client on a contract basis. The successful candidate will work within a dynamic Support team and will provide expertise in resolving technical queries and will also provide asset management functions to assist with managing the deployment of hardware. Responsibilities include: - Provide first line level support of hardware issues and troubleshooting fixes where required - Managing tickets as they arise, and ensuring appropriate updates and call management to maintain Service levels - Stock management including asset management of kit going in/out - Effective Management of disposals that go through the process - Triage and perform hardware repairs of client kit - Locker replenishments where appropriate - Highlight potential issues with service/potential service improvements Experience required: - Previous experience of working in a technical support role, or a break/fix role related to PC''s and devices - Hardware knowledge including laptops and desktops - Ability to diagnose, troubleshoot and resolve issues in the most efficient way - Strong customer service skills - Experience in managing and deploying hardware assets - Ability to raise and log tickets where required - Flexibility as to working hours (work on OOH rota may be required) - Due to the nature of the client, it would be an advantage for ..... full job details .....