Fire Alarm Technical Support

Ready to come off the tools without leaving the fire industry behind?If you''ve spent years installing, commissioning or fault finding fire alarm systems and are looking for a role that offers a better work/life balance, this could be exactly what you''ve been looking for.We''re recruiting for a Senior Fire Alarm Engineer (Office Based) to join a leading global manufacturer of fire and electronic security systems. You''ll become a trusted technical expert, supporting installers, engineers and customers from a modern office environment, whilst still putting your engineering experience to good use every day.Salary: £42,000 - £46,000Location: Manchester (Office Based)Hours: Monday to FridayThe RoleThis isn''t a call centre role. It''s a technical position where you''ll become one of the company''s product specialists, providing expert advice and support to customers and engineers.Your day-to-day responsibilities will include:Providing technical support via telephone, email and remote diagnosticsHelping customers diagnose and resolve technical faultsSupporting engineers with installation, commissioning and programming queriesCreating technical documentation and knowledge articlesAssisting with product testing and evaluating new technologiesSupporting quotations and technical specificationsIdentifying customer training opportunitiesWorking closely with the sales and technical teamsOccasionally attending customer sites to assist with commissioning or complex technical ..... full job details .....