£15.50 per hour
About the Role
As a Finnish Speaking Customer Service Advisor (Remote Working) based in Basildon, you will act as the initial contact for clients responding to essential vehicle recall alerts. Your primary responsibility involves guiding customers through the procedure and scheduling subsequent actions with clarity and reassurance. This full-time, temporary contract offers a remote setup, permitting work from home while representing a supportive international team. The hourly rate is £15.50. Fluency in Finnish and English is mandatory, alongside strong communication abilities. Your role is pivotal in ensuring driver safety across Europe, delivering a professional and helpful service with every interaction.
Location: Remote (Work from Home)
Language Requirement: Fluent Finnish & English
Position Type: Full-Time
Salary: Competitive + Benefits
Help Keep Drivers Safe Across Europe Are you a confident communicator with a passion for delivering exceptional customer service? Do you enjoy helping people and solving problems? If so, we'd love to hear from you.
We are looking for a Finnish Speaking Customer Service Advisor to join our growing team. In this fully remote role, you will be the first point of contact for customers responding to important vehicle recall notifications, helping them understand the process and arranging the next steps.
This is a fantastic opportunity to join a supportive international team where your language skills and customer service expertise will make a real difference.
What You'll Be Doing
- Managing inbound and outbound customer calls in Finnish.
- Responding to customer emails professionally and efficiently.
- Assisting customers with vehicle recall enquiries.
- Providing clear and accurate information regarding recall campaigns.
- Booking appointments and guiding customers through the recall process.
- Updating customer records and maintaining accurate system notes.
- Delivering an outstanding customer experience with empathy and professionalism.
- Working closely with internal teams to ensure customer queries are resolved promptly.
- Fluent Finnish and English, both written and spoken.
- Previous experience in customer service, contact centre, or customer support roles.
- Excellent communication and active listening skills.
- Strong attention to detail and organisational abilities.
- Comfortable handling a combination of emails and telephone enquiries.
- Confident using multiple systems and applications.
- Ability to work independently in a remote environment.
- Positive attitude with a genuine desire to help customers.
- Fully remote working.
- Comprehensive training and ongoing support.
- Competitive salary package.
- Career development opportunities within a growing business.
- Friendly and inclusive team culture.
- The opportunity to work on behalf of a globally recognised automotive brand.
Every interaction you have helps ensure customers receive important information about their vehicles and can access the support they need. Your role will directly contribute to customer safety while delivering a seamless and positive experience.
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