Financial Customer Service Advisor

Financial Customer Service Advisor - Glasgow (City Park)Full-Time Permanent £26,000 - £28,500Looking to take the next step in your banking career? We''re hiring Financial Customer Service Advisor to join a fast-paced and highly supportive fraud team based in Glasgow City Park. In this role, you''ll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity if you have a background in banking and enjoy problem solving, helping customers and making a real difference every day. If you have at least 12 months'' experience in a UK banking environment and strong customer service skills, this could be the perfect opportunity to develop your career as a Financial Customer Service Advisor.What You''ll Be DoingAs a Financial Customer Service Advisor, you will:Handle inbound customer calls relating to suspected fraud or scamsInvestigate suspicious transactions and raise fraud casesSupport customers who may be vulnerable or experiencing financial difficultiesApprove or decline payments based on fraud risk assessmentsProvide reassurance and guidance to customers affected by fraudEducate customers on how to protect themselves from scamsEnsure all activity follows regulatory and banking compliance standardsTake ownership of customer queries and deliver first-call resolution wherever possibleWhat We''re Looking ForTo succeed as a Financial Customer Service Advisor, you should have:Minimum 12 months ..... full job details .....