Field Service Engineer

Field Service Engineer, Electronics, Midlands to -30,000 + car

This is a fantastic opportunity for a Field Service Engineer to join one of the world leading leisure brand. Due to growth they are looking for a Field Service Engineer based within the Midlands region and working as part of the Midlands team, this role focuses on the provision of a high-quality maintenance and technical support to end customers in this area.- In addition to providing service support to UK sites, there is the possibility of travel to mainland Europe and ROW.

Responsibilities and Duties

• Provide exceptional service to customers within a designated region
• Installation of third-party systems and products
• Carry out hardware and software modifications/upgrades on existing sited equipment
• Regular PPM maintenance of existing products
• Root cause analysis and removal of issues
• Reactive call-out response on customer sites within a designated region on a rota basis.- This is will include unsociable hours
• Management and control of spare parts allocated to you and in your region
• Communication and escalation of any service issues in line with the relevant processes
• Flexibility to travel to cover for other regions during periods of high workload
• Working as part of a team or individually responding to on site customer support requests
• Weekend and evening call out cover on a rota system with other regional engineers
• To undertake any other duties required by management to meet the needs of the business

• Ensure call cover is maintained in region during periods of holidays and sickness
• Keep accurate boot stocks and consume parts as per the process
• Ensure documentation is recorded accurately

Required Skills and Abilities

• Ideally 5 years related technical maintenance / service support experience
• Sound electrical / electronic background with recognised engineering qualifications an advantage
• Experience of Networks and server installation and maintenance an advantage
• PC literate with ability to create, modify and maintain MS office documents (excel, Word, PowerPoint)
• Ability to work away if required with flexible approach to working hours and location
• Full UK driving license