Field Service Coordinator

Field Service Coordinator Salary: Competitive Location: Westerham - TN16 The vacancy We are seeking a highly organised and detail-oriented Field Service Coordinator to join our Service Support team in Westerham. In this role, you will play a key part in supporting our field service engineers and sub-contractors, ensuring optimal route planning, effective scheduling, and the highest standards of customer service. You ll work collaboratively with cross-functional teams to drive productivity, efficiency, and customer satisfaction. What You ll Be Doing Optimise engineers routes for maximum productivity and service delivery. Respond to enquiries from Customer Service staff regarding appointments, availability, and stock. Routinely review engineer coverage and make recommendations for improvement. Handle enquiries from engineers and sub-contractors, providing timely and effective support. Manage payments and refunds for customers as required. Maintain and manage the job management system to ensure efficient booking procedures. Order and approve parts for engineers and sub-contractors. Ensure next day s jobs are downloaded to engineers and sub-contractors within agreed timescales. Manage emergency sickness and planned absences to minimise disruption to customers. Suggest and implement process improvements to enhance service delivery. Carry out any reasonable duties as requested by the Team Leader.What You ll Already Have Proven analytical skills and a track record of ..... full job details .....