Customer Service Coordinator

Customer Service Coordinator (Fixed Term 12 month contract)Location: WhitstableHours: Monday to Thursday 08:00 to 16:30, Friday 08:00 to 13:30 (37.5 hours a week, with hybrid working)Salary: CompetitiveAn established and growing organisation is looking for a Customer Service Coordinator to join its Customer Services team in Whitstable. This is a varied, fast paced role where you will play a key part in delivering an exceptional, professional service to both internal and external customers.The RoleAs Customer Service Coordinator, you will be responsible for managing customer enquiries, quotations and sales orders from initial request through to delivery. You will act as a central point of contact, ensuring clear communication, accurate processing and proactive follow-up at every stage of the customer journey. Working closely with commercial, procurement and product teams, you will help build accurate pricing, manage lead times and support sales activity, while maintaining a high standard of customer care at all times.We can only accept candidates with the full Right To Work and with local commute from these areas: Whitstable, Canterbury, Faversham, Herne Bay, Aylesham, Margate, Ramsgate and Broadstairs.Key ResponsibilitiesProcessing customer quotations and sales orders in line with agreed KPIsBuilding and maintaining strong customer relationships through excellent servicePreparing quotations using internal systems and commercial guidelinesEnsuring export compliance when ..... full job details .....