FI Customer Success Manager

Overview

Role:

Financial Institutions Customer Success ManagerDepartment:

CommercialLocation: Head Office, CrickhowellStart Date: ASAPContract Type: Full-Time, Fixed TermA new opportunity has become available within the Commercial Department for the role of

Financial Institutions Customer Success Manager . This is a

fixed term contract , ideally suited for someone ready to step into a customer-facing role and hit the ground running.We are looking for a driven and organised individual to manage day-to-day operations across a portfolio of key Financial Institution clients. The successful candidate will work closely with the FI Account Manager and Head of FI to ensure exceptional service delivery, drive operational improvement, and support client engagement and satisfaction.Responsibilities

Act as the day-to-day contact for BAU (Business As Usual) support across multiple Financial Institution accounts.Manage relationships with key clients, ensuring timely resolution of queries and service excellence.Coordinate with internal teams to ensure SLA adherence and operational efficiency.Lead or support client service reviews and ensure timely, accurate MI reporting.Conduct internal estate analysis to identify process improvements and revenue opportunities.Champion the voice of the customer, advocating for client needs internally.Qualifications

Experience in customer-facing or operational roles.Strong communication and interpersonal skills.Excellent problem-solving and organisational abilities.A proactive mindset and the ability to work both independently and collaboratively.Hours:

Monday - Friday, 40 hours per weekSeniority level

Mid-Senior levelEmployment type

Full-timeJob function

Customer ServiceIndustries: Transportation, Logistics, Supply Chain and StorageNote: This description preserves the original role and requirements while removing extraneous postings and ..... full job details .....