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The Details
Contract:
Permanent
Working:
3 days in the office (Mon, Tues, Weds), 2 days working from home
Benefits:
Competitive Salary, excellent pension and reward schemes
Location:
North East London
The Opportunity
The company''s HR SaaS products are in high demand; employee recognition and rewards help clients build excellent workplace cultures to improve retention and productivity
Impressive company growth; they have 3,000 clients (98% retention rate)
Their own staff retention is excellent due to the quality of their culture
We have placed three BDRs and one Customer Success Manager into the company; they are performing well
The Head of Customer Success (your manager) is highly regarded and supportive of progression
Two days working from home (Thursday, Friday)
Annual trip to Salt Lake City in the US
Company OverviewRewards and employee recognition SaaS business, helping medium-large organisations to enhance their culture, retention and improve leadership capabilities. Their products are supported by an internal research institute that analyzes workplace culture and the psychology of motivation.
Join a Client Success team of 21 people.
The Role
Customer first mindset; be the key point of contact for clients, ensuring the growth of one large client account and a group of smaller accounts through world-class account management
Provide technical and product support; work with internal stakeholders on growth opportunities
Customer onboarding and training; ensure clients have a great onboarding experience and provide continuous training to get the most value from their program solution
Strategic thinking; proactive with ideas to offer solutions to clients and collaborate with sales to identify opportunities for account expansion
Work with the sales team on opportunities for existing account growth
Champion the voice of the customer internally, working with teams across the business to meet client needs
Manage projects and prioritise workloads
Offer expert guidance on available tools and technologies, aligning solutions with client goals and technical requirements
Work alongside the Project Manager and Head of Customer Success
The Person
Confident Account Manager with experience working with C-suite business partners across the globe
B2B client relationship management of £1m+ spend Enterprise accounts experience is ideal
Experience of SaaS account support is preferable
Builds long-lasting relationships with key contacts
Proactive approach to work, thrives on change and is excited about continuous learning
Organised, creative and excellent project management ..... full job details .....