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Permanent

Customer Success Manager

Loughton
money-bag Negotiable
Posted 2 days ago

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The Details

Contract:

Permanent

Working:

3 days in the office (Mon, Tues, Weds), 2 days working from home

Benefits:

Competitive Salary, excellent pension and reward schemes

Location:

North East London

The Opportunity

The company''s HR SaaS products are in high demand; employee recognition and rewards help clients build excellent workplace cultures to improve retention and productivity

Impressive company growth; they have 3,000 clients (98% retention rate)

Their own staff retention is excellent due to the quality of their culture

We have placed three BDRs and one Customer Success Manager into the company; they are performing well

The Head of Customer Success (your manager) is highly regarded and supportive of progression

Two days working from home (Thursday, Friday)

Annual trip to Salt Lake City in the US

Company OverviewRewards and employee recognition SaaS business, helping medium-large organisations to enhance their culture, retention and improve leadership capabilities. Their products are supported by an internal research institute that analyzes workplace culture and the psychology of motivation.

Join a Client Success team of 21 people.

The Role

Customer first mindset; be the key point of contact for clients, ensuring the growth of one large client account and a group of smaller accounts through world-class account management

Provide technical and product support; work with internal stakeholders on growth opportunities

Customer onboarding and training; ensure clients have a great onboarding experience and provide continuous training to get the most value from their program solution

Strategic thinking; proactive with ideas to offer solutions to clients and collaborate with sales to identify opportunities for account expansion

Work with the sales team on opportunities for existing account growth

Champion the voice of the customer internally, working with teams across the business to meet client needs

Manage projects and prioritise workloads

Offer expert guidance on available tools and technologies, aligning solutions with client goals and technical requirements

Work alongside the Project Manager and Head of Customer Success

The Person

Confident Account Manager with experience working with C-suite business partners across the globe

B2B client relationship management of £1m+ spend Enterprise accounts experience is ideal

Experience of SaaS account support is preferable

Builds long-lasting relationships with key contacts

Proactive approach to work, thrives on change and is excited about continuous learning

Organised, creative and excellent project management ..... full job details .....

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