FI Customer Success Manager

OverviewInternal Job Opportunity – Fixed Term Contract (6 Months)

Role:

Financial Institutions Customer Success Manager

Department:

Commercial

Location:

Head Office, Crickhowell

Start Date:

ASAP

Contract Type:

Full-Time, Fixed Term (6 months)

A new opportunity has become available within the Commercial Department for the role of

Financial Institutions Customer Success Manager . This is a 6-month fixed term contract, ideally suited for someone ready to step into a customer-facing role and hit the ground running.

Responsibilities

Act as the day-to-day contact for BAU (Business As Usual) support across multiple Financial Institution accounts.

Manage relationships with key clients, ensuring timely resolution of queries and service excellence.

Coordinate with internal teams to ensure SLA adherence and operational efficiency.

Lead or support client service reviews and ensure timely, accurate MI reporting.

Conduct internal estate analysis to identify process improvements and revenue opportunities.

Champion the voice of the customer, advocating for client needs internally.

What We’re Looking For

Experience in customer-facing or operational roles.

Strong communication and interpersonal skills.

Excellent problem-solving and organisational abilities.

A proactive mindset and the ability to work both independently and collaboratively.

Details

Hours:

Monday – Friday, 40 hours per week

Application Deadline:

08/08/25

Job Attributes

Seniority level:

Entry level

Employment type:

Full-time

Job function:

Other

Industries:

Truck Transportation

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