Facilities Service Desk Coordinator

Job Title: Service Desk Coordinator Rate Of Pay: £13.00 - £13.50 per hour Location: Burnham (Hybrid - Work from home and office) Dynamic Resourcing Services Ltd has been established since 2006 and specialises in Workplace Support. We have a number of Blue-Chip clients within Manufacturing, Distribution and Facilities Management who have multiple sites nationally. We require an experienced Service Desk Coordinator (working from home and office) to provide support to the Operations Team. Service Desk coordinator Basic Duties: Receiving orders and responding to queries and requests via chat, email, or phone with Client and Contractors Raise Orders and book with contractors. Organise attendance with sites/clients Liaise with contractors/clients whilst works are ongoing Following up with client to ensure work is completed to satisfactory level. Chase for any reports/invoices to Close job Logging jobs on to the CRM system Send quotes to clients as per request Updating jobs status on a daily basis Compiling supplier invoices Complete weekly costing for orders Keeping rapport and relationships with both contractors and clients To report to and follow instructions from senior management. Must be willing to work on company software s, training will be provided. Skills and Qualifications required: Strong Computer Skills ie, Microsoft word and excel. Good communication skills. Good customer service skills Work on own initiative and as part of a team Ideally someone with previous ..... full job details .....