Negotiable
Who you are
A passion for food, with at least 1-2 years of experience in hospitality, events, or a similar customer-facing roleA strong communicator who builds effective relationships with clients, whether face-to-face, via video, phone, or emailProven ability to manage client requests end-to-end, delivering tailored solutions that meet their needsOrganised and detail-oriented, with excellent time management skills and the ability to multitask in a fast-paced environmentProactive and self-motivated, with a positive attitude and the drive to deliver outstanding service experiencesEnthusiastic about transitioning your hospitality experience into a structured environment, offering greater balance and stabilityExcited to work collaboratively with internal teams and external stakeholders to deliver exceptional resultsA go-getter who thrives on learning and is always looking for creative solutions to meet client needsDesirablePrevious experience with ticketing software: Freshdesk or Zendesk beneficialPrevious experience with CRM software (Hubspot)What the job involves
Act as the first point of contact for new clients, helping them understand Feedr’s business model and identifying solutions for their long-term needs. Pass high-potential leads to sales to close contracted catering opportunitiesGenerate timely, standout offers for client quote requests and manage these requests end-to-end for both new and existing clientsBuild close relationships with our clients, becoming their reliable and go-to catering providerWork closely with all internal teams to ensure an excellent all-round customer experienceManage food event calendars and assist with seasonal communications for existing and prospective clientsProactively help clients plan their upcoming events and create offers based on their scheduled eventsAll opportunities should be tracked effectively, to demonstrate win rate, loss rate and to allow for the account management team to chase their clients’ outstanding ..... full job details .....
Negotiable