EUD Engineer

Job Title: End User Device (EUD) EngineerLocation: KidlingtonContract Type: TemporaryContract Length: 6 monthsDaily Rate: 250.00 (Umbrella)Working Pattern: Full TimeDriving Required: Yes Please do note this role is subject to Police Vetting Checks and will need to have been within the UK Continually for a minimum of 5 years Are you an enthusiastic EUD Engineer ready to make a difference in public services? Our client Thames Valley Police are on the lookout for a dedicated individual to join their team and deliver exceptional support for end-user devices. If you have a knack for troubleshooting, a passion for customer service, and the ability to work collaboratively across teams, we want to hear from you! About the Role:As an EUD Engineer, your primary mission will be to provide top-notch support to our forces user base. Your contribution will ensure a seamless experience, helping to minimize disruptions and maintain high service standards. Here''s what you''ll be doing: Deliver Excellent Customer Experience: Provide timely and effective support to users, minimizing service disruptions.Troubleshoot and Resolve Issues: Address EUD incidents, requests, and problems within agreed Service Level Agreements. You''ll identify trends and proactively raise issues.Documentation Management: Keep the EUD Senior Engineer informed about necessary changes to documentation and knowledge articles.Proactive Service Support: Help manage schedules for moves, projects, and tech ..... full job details .....