Ecommerce - Customer Services Agent

Are you passionate about delivering exceptional customer service? We are seeking a Customer Services Agent to join a retail-focused team in Maidenhead, helping to enhance the customer experience through efficient and professional support.

Client Details

ECommerce Customer Service Executive, Maidenhead: The hiring company is a well-established organisation in the retail industry, recognised for its dedication to providing quality products and services. Operating as a medium-sized company, they are committed to ensuring a seamless customer experience and fostering a professional environment.

Description

ECommerce Customer Service Executive, Maidenhead:

• Respond promptly to customer queries via phone, email, and other communication channels.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints effectively, ensuring satisfaction and retention.
• Update and maintain customer records in the database with attention to detail.
• Collaborate with internal departments to address customer needs efficiently.
• Identify opportunities to improve the customer service process and suggest enhancements.
• Assist with order processing, tracking, and follow-up as needed.
• Adhere to company guidelines and comply with retail industry standards.

Profile

ECommerce Customer Service Executive, Maidenhead:

A successful B2C Customer Services Agent should have:

• Previous experience in a customer service or similar role, preferably within the retail industry.
• Strong communication skills, both written and verbal.
• Proficiency in using customer relationship management (CRM) tools or related systems.
• A problem-solving mindset with a focus on customer satisfaction.
• The ability to manage time effectively and handle multiple tasks efficiently.
• A professional and courteous manner when dealing with customers and colleagues.
• Using SAP and Excel and

Job Offer

• A competitive salary ranging from -24,000 - -26,000 per annum.
• A permanent position with opportunities for growth and development.
• A supportive and professional work environment in Maidenhead.
• The chance to work with a respected company in the retail industry.

If you are enthusiastic about contributing to a high-quality customer service team, apply today to take the next step in your career