Ecommerce and Retail Manager

Location: The Grange, Saunderton, Buckinghamshire / Hybrid About Us National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services because nobody with hearing loss should feel alone. About The Role The Ecommerce and Retail Manager will be responsible for driving strong, sustainable growth in online retail revenue through the charity s online shop. This role manages the end-to-end ecommerce operation, ensures best-in-class customer experience, optimises product availability, and leads digital trading activity across the charity s website and social channels. The successful candidate will work cross functionally with IT, Marketing, and operational teams, and serve as the key point of contact for our warehouse fulfilment partner and ecommerce technology suppliers. Key Responsibilities Ecommerce Trading and Growth Own the ecommerce trading plan and deliver year-on-year revenue growth for the charity s online shop. Optimise product listings, content, merchandising, and promotions to maximise conversion and average order value. Manage seasonal retail moments (Christmas, summer, themed campaigns) and work across directorates to deliver high-impact commercial activity. Maximise margins and contribution Product Range, Inventory and Supplier Management Manage online inventory levels end to end, ensuring high availability and accurate stock levels on Shopify. Source new products and suppliers and build ..... full job details .....