E-commerce and Operations Manager

We''re looking for a proactive, highly organised E-commerce and Operations Manager to take full day-to-day management responsibility for a growing commercial furniture business supplying schools, colleges, universities, offices and hospitality across the UK. This is a hands-on, autonomous role for someone who can confidently run e-commerce, operations, supplier relationships and commercial performance working closely with colleagues across our sister businesses and a wide network of UK manufacturers. Key Responsibilities As E-commerce and Operations Manager: Manage the full daily operations of the business, from e-commerce performance to fulfilment.Oversee product listings, pricing, specifications and lead times.Coordinate orders with multiple UK manufacturers (including made-to-order items).Manage logistics, deliveries, installations, returns and warranties.Track KPIs and drive continuous improvement across digital and operational processes.Liaise with internal teams and sister businesses to ensure smooth communication and alignment. What we''re looking for in an E-commerce and Operations Manager: A self-starter who thrives with autonomy and responsibility.Highly organised, able to juggle multiple workflows and priorities.Excellent communicator, confident working across teams and with suppliers.Strong commercial awareness and attention to detail.Customer-focused, solution-driven and calm under pressure. Experience and Qualifications A full, UK driving licence.Extensive ..... full job details .....