Dynamics 365 CE Support Analyst

OverviewJoin to apply for the

Dynamics 365 CE Support Analyst

role at

Orbital Education .

Orbital Education, a leading provider of British international education, is seeking a Dynamics 365 CE Support Analyst to join its growing IT function. This is an exciting opportunity to become part of a forward-thinking organisation where you will work closely with senior business stakeholders and play a key role in supporting and optimising Microsoft Dynamics and Power Platform applications.

You will provide hands-on technical support across a range of business-critical systems and gain exposure to projects involving Power BI, Power Platform, and CRM development. The role is ideally suited to someone who enjoys problem solving, is highly service oriented, and is looking to develop their technical and business-facing skills in a collaborative environment.

Key Responsibilities

Provide first and second line support for Dynamics 365 CE and Power Platform applications

Investigate and resolve complex issues, particularly within Power Automate workflows

Deliver training and guidance to departments such as Marketing and Admissions

Help document internal processes and assist in defining system requirements

Project and System Collaboration

Work with the Information Systems Manager and third-party developers to ensure technical specifications are clearly defined and delivered

Prepare user stories and support documentation for business change and system improvements

Support user acceptance testing and early life support activities following project delivery

Reporting and Business Systems

Provide support for Power BI reports including dataset management and access control

Assist with other internal systems such as iSAMS

Monitor access permissions and support license management across the Dynamics environment

Essential Skills and Experience

At least two years'' experience in a Dynamics 365 CE or Power Platform support role

Practical knowledge of Power Automate, including troubleshooting and debugging flows

Confident communicator with strong documentation skills

Experience working with external developers or suppliers

Familiarity with Power BI reporting structures and data connectors

Desirable

Background supporting systems used in the education sector such as iSAMS or admissions platforms

Microsoft certifications such as PL 200 or MB 210

Experience writing training materials or internal support documentation

Working at OrbitalAs an organisation, Orbital believe in offering progression and providing exciting opportunities worldwide for all of their employees. This emphasis on personal development has been key to their success so far and shows a fantastic ethic for future consideration for the company and especially their IT teams.

This is a rare opportunity to advance your career within a rapidly growing business hosting greenfield projects, an eclectic range of technologies and management, and the ability to work alongside inspiring colleagues and senior stakeholders on a day-to-day basis.

To discuss further, hit apply or get in touch. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Education Management

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