DV Cleared 2nd Line System Administrator

Job Title: DV Cleared 2nd Line System Administrator Location: Basingstoke (5 days customer site, weekly rotating shifts) Shift (Apply online only) and (Apply online only) on a Weekly Rotating Pattern Duration: Until 31/05/2027 with possible extension Rate: Up to 430 per day via an approved umbrella company Must be willing and eligible to go though the DV clearance processJoin a small, dynamic engineering team supporting a high-level government account where reliability, security and customer care matter. This is a contract role offering the chance to work in a fast-moving environment, explore new technologies, and help build a better service-within a secure setting.What you''ll be doing:Monitor systems using event management tooling and respond to incidents through the incident processTriage, investigate and resolve 2nd-line tickets within agreed SLAs, keeping ticket hygiene and documentation spot onEscalate appropriately via the service management team when issues need further supportContribute to knowledge articles and SOPs, supporting continuous improvement and "shift-left" thinkingApply a logical troubleshooting approach in a changing, customer-facing environmentHelp maintain operational integrity by supporting agreed change/release and security processesWhere needed, support Windows-focused infrastructure tasks across VMware-hosted environmentsWhat you''ll bring:Strong incident and request management mindset-investigate, resolve, and document clearlyProactive, organised ..... full job details .....