Duty Manager

JRRL are seeking a proactive and experienced Duty Manager to oversee daily operations across our client''s hotel, workspace, and event venue. You will act as the key point of contact for staff and visitors, ensuring excellent service, safety, and operational efficiency. A core part of this role involves being the system expert for Mews and Office RnD platforms-training, supporting, and troubleshooting to optimise system use and team performance. You will also have hands-on involvement in guest relations, reservations, and maintenance coordination, supporting a diverse range of activities in a fast-paced environment. You will enjoy the opportunity to lead a dynamic team, ensure exceptional guest experiences, and contribute to the ongoing success of the business.Key Responsibilities for the Duty Manager: Act as the on-site expert for Mews and RnD platforms, delivering training and ongoing support to the reception and operations teams. Oversee reservations, check-ins, billing, and profile management workflows, ensuring best practices. Provide exceptional guest service, welcoming visitors, handling VIP arrivals, and resolving issues promptly. Cover reception during peak times or staff shortages, maintaining high standards of service. Support the General Manager with member onboarding, move-in/move-out processes, and operational planning. Prepare operational reports on occupancy, arrivals, departures, and sales. Assist with health and safety checks, maintenance requests, and ..... full job details .....