Day Duty Manager

DAY DUTY MANAGERRendall and Rittner • 37961 • The Heron, Barbican - EC2Y 9AP • 4 Days On, 4 Days Off - DEVELOPMENT DETAILSYou''ll be at the heart of a high-end 36-floor tower comprising 285 private apartments in the City of London. This is a polished, service-led environment where residents enjoy a car park, an elegant club lounge, a screening room and a well-equipped gym. With Moorgate, Barbican and Liverpool Street stations close by, the pace is dynamic and professional, and your day will blend five-star front-of-house service with meticulous building operations in a premium city setting.ROLE EXPECTATIONSYou will be the on-shift lead, taking ownership of day operations in the absence of the estate management team, coordinating site staff and contractor activity, and keeping the building running smoothly and safely. You''ll be highly visible to residents, resolving queries with care, managing processes and compliance, and making sound decisions under time pressure. You will balance service excellence with rigorous standards in health and safety, presentation and reporting.WHAT SUCCESS LOOKS LIKEResidents feel listened to, supported and delighted by prompt, professional service.The building operates safely and smoothly throughout your shift, with proactive risk management.Teams and contractors are coordinated effectively, with clear briefings and handovers.Standards of presentation are consistently five-star across all front and back-of-house areas.Incidents are managed ..... full job details .....