Negotiable
Why join Apex Hotels?You will receive a warm welcome into the Apex family on joining us as a Duty Manager in
xxxxxCityxxxxxx . We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services as we believe it is our personality, style and friendliness that makes Apex HotelsYou will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:29 days holidayTraining and development from day oneEmployee events and celebrationsInhouse company interactive employee communication APPEntry to our state-of-the-art gym and poolsHealthy meals to enjoy while you''re working.Access to an external Employee Assistance ProgrammeFinancial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.£200 referral bonus when your friends or family join the team.Following your first successful 3 months, youll also receiveAccess to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family.Involvement in our employee recognition schemesLong service recognitionProbation pass and annual anniversary complimentary guest experience overnight stay and dinner for two50% discount in our restaurantsCycle to Work SchemeDiscounted room rates for employees, friends, and familySpa treatments and product discountsLife Assurance coverStarting your Journey:As Duty Manager you will be responsible for ensuring the team delivers an effective and enjoyable experience to all guests. You will assist in leading the reception team to deliver high levels of quality and act as the main point of contact for all hotel emergencies. Your responsibilities will include:Be present in lobby and reception during peak times and support your teamPromote selling culture amongst the FO team, review results dailyLead reception team and porters to deliver exceptional arrival and departure experience, complete regular quality checksMonitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issuesAct on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.Ensure all pre- and post stay communication is sent to applicable guestsEnsure compliance with all Apex financial, privacy, data security and HandS proceduresMaintain correct records and communications so they can be tracked effectivelyProactively manage poor performance and act as a role model for your teamLiase with Housekeeping management on daily basis to ensure outstanding guest experiencePlan and communicate VIP arrivals to hotel teamWalk about of the property and picking up on details which require attention as well as Health and Safety matters which need action.As a Duty Manager, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Duty Manager. With this in mind, we are looking for a Duty Managers who:Can deliver excellent standardsUses initiativeIs self-aware and able to evaluate their own workHas a customer service attitudeHas the ability to multi-task and provides excellent attention to detailHolds a genuine desire to provide a Warmer Welcome to our guestsAlready have hotel front office experience or have worked at a supervisory or management level.We encourage you to bring your true self to work - we recruit for attitude and train for skill. Well provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, theres a place here for you. We have one ask - that you bring your personality, ideas, and spark. Were an innovative, thriving business and we want you to be part of our exciting journey.If you are interested,Click apply. We look forward to hearing from ..... full job details .....
Negotiable