Disrepair Case Officer

MMP Consultancy are looking to recruit Disrepair Case Officer''s on a temporary ongoing basis to join an excellent Local Authority in South West London.

• To minimise the risk, incidence and cost of Disrepair to the Council by ensuring all threats are resolved without litigation, and any cases received are dealt with speedily and effectively.
• To monitor progress on cases, both time and costs to ensure that the budget holder has accurate and up to date information on the potential liabilities for that area; to make recommendations to the budget holder regarding settlement of cases based on that information.
• To ensure that the Repairs Team Manager is provided with regular updates on all cases identified as high risk (in addition to 121''s and performance reviews).
• To ensure that any cases that can be settled speedily are and that any cases that go to court are with the express agreement of legal services
• To work with the surveyors (both internal and external) to ensure all appropriate works are ordered promptly in line with the Council''s procurement policy (including the use of a waiver report as appropriate) and to ensure works are carried out as specified to the appropriate timescale to the required standard.
• To represent the Council, as required, in court proceedings.
• To advise on responses for Stage 2 and Ombudsman repairs complaints (and any
• other repairs complaints where there is a threat of litigation)
• To be aware of Council Complaints Procedures. To be responsible for ensuring that all complainants are kept informed of action proposed, taken, and planned.
• To work actively and co-operatively as an effective team member, collaborating and informing colleagues across the service
• To ensure effective communication and information sharing as appropriate.
• To be responsible for ensuring that all correspondence is responded to within target time scales.