Disrepair Case Manager

Disrepair Case ManagerWe are seeking a Disrepair Case Manager to oversee legally escalated housing disrepair cases and deliver effective, resident-focused outcomes.Position: Disrepair Case ManagerSalary: £37,451 to £40,000 (London) or £33,688 to £36,237 (National) depending on experienceLocation: London Stratford or Manchester Trafford with hybrid workingHours: 35 hours per week, Monday to Friday (8am to 4pm or 9am to 5pm)Contract: Fixed term for 12 monthsClosing Date: Monday 4th May 2026 at 11pmInterview Date: Assessment centre in May at the Stratford officeAbout the role This is an opportunity to join a developing disrepair service within a maintenance operations team, where new processes and improvements are being introduced to strengthen case management and outcomes.As Disrepair Case Manager, you will take ownership of legally escalated disrepair cases from initial notification through to resolution. Acting as the central point of coordination, you will work closely with legal teams, surveyors, contractors and internal stakeholders to ensure cases are progressed efficiently and in line with legal and regulatory requirements.Key responsibilities include:Managing disrepair cases end to end, ensuring timely resolutionCoordinating inspections, works and documentation across multiple stakeholdersEnsuring compliance with pre action protocols, legal requirements and internal policiesMaintaining accurate records and case files to support legal processesMonitoring deadlines, ..... full job details .....