Disrepair Case Manager

Disrepair Case Manager We are seeking a Disrepair Case Manager to oversee legally escalated housing disrepair cases and deliver effective, resident-focused outcomes. Position: Disrepair Case Manager Salary: £37,451 to £40,000 (London) or £33,688 to £36,237 (National) depending on experience Location: London Stratford or Manchester Trafford with hybrid working Hours: 35 hours per week, Monday to Friday (8am to 4pm or 9am to 5pm) Contract: Fixed term for 12 months Closing Date: Monday 4th May 2026 at 11pm Interview Date: Assessment centre in May at the Stratford office About the role This is an opportunity to join a developing disrepair service within a maintenance operations team, where new processes and improvements are being introduced to strengthen case management and outcomes. As Disrepair Case Manager, you will take ownership of legally escalated disrepair cases from initial notification through to resolution. Acting as the central point of coordination, you will work closely with legal teams, surveyors, contractors and internal stakeholders to ensure cases are progressed efficiently and in line with legal and regulatory requirements. Key responsibilities include: Managing disrepair cases end to end, ensuring timely resolution Coordinating inspections, works and documentation across multiple stakeholders Ensuring compliance with pre action protocols, legal requirements and internal policies Maintaining accurate records and case files to support legal processes ..... full job details .....