Director of Tenant Services

Director of Tenant ServicesNorfolk Hybrid £100,000 per annum Are you an experienced housing leader looking for a senior role where you can shape strategy, lead transformation and make a genuine difference to tenants and communities? We are partnering with a well-established social housing organisation in Norfolk to appoint a Director of Tenant Services. This is a pivotal leadership position, offering the opportunity to influence the future direction of tenant services across the organisation while working as part of the Senior Leadership Team. The Role Setting and delivering an ambitious strategic direction for Tenant Services. Leading and developing a high-performing leadership team across multiple service areas. Driving service improvement, transformation and organisational change. Ensuring strong performance, value for money, governance and regulatory compliance. Providing assurance, insight and constructive challenge to the Executive Team and Board. Maintaining a strong understanding of tenant experience and frontline service delivery. Overseeing key areas of housing management including safeguarding, ASB, domestic abuse, tenancy fraud and tenancy sustainment. Leading organisational learning from complaints, customer feedback, service failures and Ombudsman determinations. About You Significant senior leadership experience within housing, landlord services or a comparable regulated environment. A strong understanding of social housing regulation, Consumer Standards, ..... full job details .....