Director of Tenant Services

Director of Tenant Services
Norfolk | Hybrid | -100,000 per annum
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Are you an experienced housing leader looking for a senior role where you can shape strategy, lead transformation and make a genuine difference to tenants and communities?
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We are partnering with a well-established social housing organisation in Norfolk to appoint a Director of Tenant Services. This is a pivotal leadership position, offering the opportunity to influence the future
direction of tenant services across the organisation while working as part of the Senior Leadership Team.
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The Role

• Setting and delivering an ambitious strategic direction for Tenant Services.
• Leading and developing a high-performing leadership team across multiple service areas.
• Driving service improvement, transformation and organisational change.
• Ensuring strong performance, value for money, governance and regulatory compliance.
• Providing assurance, insight and constructive challenge to the Executive Team and Board.
• Maintaining a strong understanding of tenant experience and frontline service delivery.
• Overseeing key areas of housing management including safeguarding, ASB, domestic abuse, tenancy fraud and tenancy sustainment.
• Leading organisational learning from complaints, customer feedback, service failures and Ombudsman determinations.

• Significant senior leadership experience within housing, landlord services or a comparable regulated environment.
• A strong understanding of social housing regulation, Consumer Standards, safeguarding and Ombudsman expectations.
• A proven track record of leading large-scale service, cultural or organisational transformation.
• Experience working at Executive, Board and Committee level.
• Strong commercial and financial understanding, including responsibility for significant budgets and resources.

• -100,000 salary
• Norfolk, Hybrid working
• A highly influential Director-level position
• Membership of the Senior Leadership Team