Director of Operations

Overview

Director of Studio Operations : Fitness franchise businessLocation: LondonSalary: A GBP 70,000 - A GBP 80,000About The RoleMy client is a brand:new Fitness concept coming to the UK. They are established internationally and are moving the franchise to England. They require a dynamic and driven Director of Studio Operations to oversee the growth, culture, and operations of the studios. This is a leadership role designed for a highly motivated individual who thrives in managing people, driving performance, and delivering an exceptional client experience. The Operator will serve as both a business leader and cultural ambassador, setting the tone for the studios while ensuring operational excellence and long-term growth. This is a multi-faceted role that requires strong leadership, business acumen, and a passion for health, fitness, and community building.Responsibilities

Lead and manage day-to-day studio operations in alignment with company strategies, policies, and procedures.Ensure delivery of exceptional client experiences that reflect the brand and service standards.Track and analyze performance through KPIs including sales, client retention, utilization, expenses, and payroll.Plan and execute local marketing initiatives to drive new client acquisition and exceed revenue targets.Cultivate lasting relationships with clients, local fitness/wellness communities, partners, and influencers.Oversee staff and class scheduling to maximize efficiency and maintain service quality.Manage studio inventory including supplies, retail products, and beverages.Organize and host team meetings, staff training, and community-building events.Proactively address and resolve client inquiries or concerns to ensure satisfaction and loyalty.Ideal Candidate Profile

Strong leadership with proven experience in business or studio operations.Excellent interpersonal and relationship-building skills.Business-minded with the ability to track, analyze, and achieve financial/operational goals.Ability to inspire and motivate a high-performing team while fostering a positive culture.Entrepreneurial spirit, with creativity in driving marketing and community engagement.Passion for health, wellness, and fitness.Seniority level

DirectorEmployment type

Full-timeJob ..... full job details .....