Director of Housing & Customer Services

OverviewDirector of Housing and Customer Services

Location:

London (Cally Yard, Kings Cross)

Salary:

Circa 95K

At Look Ahead, we believe everyone deserves the opportunity to live safely, independently, and with dignity. As Director of Housing and Customer Services, you''ll play a key role in shaping how we deliver on that belief across our housing portfolio.

This is a pivotal leadership role, responsible for ensuring our housing and customer services are inclusive, responsive, and of the highest quality. You\''ll lead a broad remit that includes tenancy and income management, landlord and agency services, and customer experience. Your work will help ensure the customer voice is embedded in everything we do.

We\''re particularly keen to hear from candidates with a

strong track record in supported housing leadership , and a deep understanding of the regulatory and operational landscape.

Responsibilities

Shaping and delivering a customer-first housing strategy

Leading tenancy, income, and landlord services with a focus on quality and compliance

Embedding customer voice and co-production across service design and delivery

Driving continuous improvement through data, insight, and feedback

Representing Look Ahead externally and influencing sector-wide conversations

Supporting a culture of learning, collaboration, and high performance

Qualifications

Strategic and values-led leader with deep sector knowledge

Passion for delivering services that make a real difference

Strong track record in supported housing leadership with a deep understanding of regulatory and operational landscape

Why join Look Ahead?

Lead a high-impact portfolio at a time of transformation and growth

Be part of an inclusive, mission-driven organisation

Work alongside a collaborative executive team that values transparency and learning

If you\''re ready to lead with purpose and help shape the future of housing and customer services at Look Ahead, we\''d love to hear from you.

For more information and to apply, contact our recruitment partner at Adecco:Holly Kennedy

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Closing date - Sunday 5th October ..... full job details .....