Director of Client Success

Director of Client SuccessLocation:

Remote (with travel throughout England)

Salary:

Competitive + Excellent Benefits + Tax-free bonus

Contract Type:

Full-time, Permanent

As our Director of Client Success, you’ll be at the forefront of driving strategic growth and retention across HIT Training’s most important employer partnerships. You’ll lead the rollout of our Strategic Account Management framework, embed robust governance, and build senior-level engagement that delivers measurable results. Working cross-functionally, you’ll unlock greater value for our clients and HIT, ensuring quality outcomes and long-term success. This role is dedicated to maximising success within existing key accounts, while providing expert support on major new opportunities when needed.

What you’ll be doing

Coaching and leading Client Success Managers to ensure effective coverage and performance.

Using data to drive insights, inform decisions, and shape internal strategies.

Introducing tiered client segmentation with defined service levels by account tier.

Creating and maintaining strategic account plans aligned to employer goals.

Mapping stakeholders and building senior relationships to support retention and growth.

Owning forecasting for key accounts and converting plans into pipeline and delivery actions.

Establishing governance through strategic reviews, working groups, and clear action tracking.

Working collaboratively with delivery and quality teams to influence outstanding learner outcomes and drive continuous improvement across client programmes.

Partnering with Business Development on major pursuits and seamless handovers.

What You’ll BringWe’re looking for a dynamic leader with:

Proven success managing strategic/enterprise accounts with multi-year growth.

Strong commercial acumen and experience in contract negotiation.

Experience shaping and executing strategic account plans with measurable outcomes

Credibility in engaging senior stakeholders and influencing complex decisions.

Experience coaching and developing high-performing account teams.

Excellent communication, emotional intelligence, and cross-functional leadership.

A data-driven mindset, with experience using data insights to inform strategy, track performance, and drive continuous improvement.

Experience in apprenticeships and relevant sectors is essential.

Rewards and BenefitsAt HIT Training, we believe in recognising your impact. You’ll enjoy:

A competitive salary and tax-free bonus.

30 days’ holiday (plus bank holidays), plus a day off for your birthday

Healthcare cash plan, hospital fast track, dental plan, and 24/7 GP access

Enhanced sick pay and life insurance

Mileage and travel expense reimbursement

Access to professional development and career progression opportunities.

A supportive, inclusive culture that values diversity and collaboration.

Why Work With HIT Training?At HIT, our mission is simple:

Upskilling Businesses. Changing Lives.

We’re driven by our core values:

What we do matters:

Every day, we strive to make a meaningful impact on the lives of others.

Everybody matters:

Our people and our customers are at the heart of everything we do.

Our experience matters:

We use our knowledge and passion to build a better future.

Working together matters:

Through teamwork and collaboration, we make outstanding happen.

Our profit matters:

When we build success together, everyone wins.

We’re proud to be an employee-owned company, a Disability Confident Employer, and a Living Wage Employer. We’re committed to sustainability, inclusion, and excellence in training. Join us and be part of a team that’s shaping the future of apprenticeship delivery and employer partnerships.

This role is subject to an Enhanced DBS Check, as we are dedicated to safeguarding the welfare of children, young people, and vulnerable ..... full job details .....