Director of Adjudication and Quality Assurance

Overview

Director of Adjudication and Quality Assurance

at

GatenbySanderson . This role is with the Solicitors’ Regulation Authority (SRA).Location

Location: Birmingham, Cardiff or London. There will be an expectation of the role-holder being in the Birmingham office regularly (at least once a week), particularly in the first year of the role.Salary

Salary dependent on experience:

£92,300 - £100,900

if located from the Birmingham or Cardiff office;

£101,600 - £111,000

if attached to the London office.Deadline

Deadline for applications is

17.00 on Monday 6 October 2025 .What the role is

The Solicitors’ Regulation Authority (SRA) is a public interest regulator. We regulate more than 200,000 solicitors and 9,000 law firms in England and Wales. We ensure solicitors work to high professional standards, support access to high quality legal services and step in to protect the public when things go wrong. We aim for decisions to be objective, impartial and fair, and we separate our operational investigation teams from our adjudication function.We are looking for a Director to lead the delivery of the Adjudication and Quality Assurance function as a top performing unit, focused on service excellence and continuous improvement. This high-profile role contributes to delivering the SRA’s strategic objectives.As Director you will lead the strategic and operational management of the Adjudication and Quality Assurance teams, ensuring correct, robust and legally defensible adjudications across the SRA. For quality assurance, you will assure confidence in our decisions and compliance with policy across business areas.Reporting to the Chief of Staff, you will lead around 20 staff and manage a pool of external panel adjudicators. You will also be responsible for the panel adjudicators, which comprises a mix of lay and legally qualified adjudicators.You will provide direction and oversight of Quality Assurance and Adjudication delivery, ensuring alignment with service level agreements, performance indicators and quality outcomes.What’s in it for you?

Play a key part in delivering work in the public interestLead with expertise – strategic direction and expert adviceDrive operational success – work with dedicated, specialist teamsCollaborate for impact - build strong relationships with senior stakeholdersWhat we’re looking for

Solicitor, legal executive, barrister or equivalent legal qualification with entitlement to practise in England and WalesExperience of developing and embedding quality assurance frameworks that support regulatory decision makingLeading the development of training, guidance and support to deliver ongoing learning within an organisationSubstantial adjudication or regulatory decision-making experienceSubstantial experience of working within a quality frameworkAbility to develop and maintain a culture that supports team members to make robust and defensible evidenced-based decisionsExperience in working with a senior leadership team, confidently presenting functional team profilesExperience in using metrics and data to support good operational deliveryAbility to work in a high-profile environmentWide and deep legal knowledge of regulatory law, human rights, equality and diversity public lawLegal drafting skills. Strong analytical skills. The ability to write clear, reasoned decisions applying the relevant legal and regulatory framework and making findings on disputed factsAbility to gain the respect of others, build and maintain relationships. Working collaboratively and influence others to reach sound decisionsCommitment to protecting the public. Promoting equality, diversity and inclusionCommunicating effectively with a wide range of individuals, varying the approach where necessaryAbility to communicate complex adjudication issues/decisions and quality assurance findings to policy makers, team members, and other stakeholders in clear and accurate languageUseful and additional informationWe have a hybrid working model with a blend of home and office working. You will be expected in the office at least two days a week.GatenbySanderson is supporting this recruitment process. To apply and for further information please click on Apply.Deadline for applications is 17.00 on Monday 6 October ..... full job details .....