Direct Sales and Loyalty Agent

Customer Loyalty Agent Slough Hybrid (2 Days Working from Home) Rolling Temporary Contract £27kHelp customers stay with a brand they trust while building lasting relationships.Are you a confident communicator who enjoys speaking with customers and finding the right solution? Do you thrive in a target-driven environment where your ability to build rapport and deliver great customer experiences makes a real difference?This is an excellent opportunity to join a busy customer loyalty team, helping customers approaching the end of their finance agreements understand their options and supporting them through the renewal process. If you have experience in customer service, telesales, account management or customer retention, this could be the perfect next step.The RoleAs a Customer Loyalty Agent, you''ll proactively contact customers nearing the end of their finance agreements through telephone, email and SMS campaigns. Your focus will be on building relationships, understanding customer needs and encouraging customer renewals while delivering an outstanding customer experience.You''ll maintain accurate CRM records, ensure all customer communications meet regulatory requirements and provide valuable customer feedback to help improve future campaigns.Key ResponsibilitiesContact customers approaching the end of their finance agreements via phone, email and SMS.Build rapport and guide customers through their available renewal options.Manage customer leads and maximise conversion ..... full job details .....